Etihad Airways generally receives positive reviews for its service, comfort, and amenities, though some recent reviews mention a decline in service quality. Passengers often praise the airline’s attentive cabin crew, comfortable seats, and enjoyable in-flight entertainment. However, some reviewers have expressed dissatisfaction with customer service, particularly regarding refunds and changes to flight dates.
Pros:
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Good service and cabin crew:Many reviewers highlight the friendly and helpful cabin crew.
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Comfortable seats and leg space:Passengers appreciate the comfortable seats and ample leg space, especially on long-haul flights.
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In-flight entertainment:The E-box entertainment system is praised for its extensive movie and show selection, including live sports.
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Food and drink:Complimentary meals and drinks are generally well-received, with Halal options available.
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Value for money:Some reviewers find Etihad Airways to be a good value for the service and amenities offered.